Strategy
Are we doing the right things? Is our performance optimized relative to our peers and investment level? What technologies should we be considering (e.g. RPA, Blockchain, Fintech)?
Process
Are we doing things right? Where are there opportunities to automate and digitize processes? And how can I more seamlessly integrate processes with suppliers and customers through the adoption of digital technologies?
Capabilities
What are my core competencies? What skills do I want to develop in-house versus outsource to more qualified companies? How mature are my digital capabilities in relation to personalization, prediction, engagement and agility?